Do you ship to my country? how much is the postage?
can ship anywhere in the world and the postage is included in
the cost of the CD_ROM version. There are no hidden costs in
Which Payment Method/Credit/Debit cards can I use?
We accept the following methods of payment: Mastercard, Eurocard, VISA, Delta, JCB, Switch, Solo, Maestro-UK, Discover, American Express, Diner's Club. We cannot accept cash though the post.
How do I know my payment is secure?
Our transactions are handled securely by SWReg processing. We chose this system because of its high security, reputation and ease of use.
SWREG is the oldest and most respected online software retailing system in the world, and is the most advanced secure payment registration site on the web today. If
you have any questions about making payments on the internet,
please feel free to visit SWReg.
I just bought the download version of the game, how long should I wait for my code?.
registration system is entirely automated, so all the necessary
information required to get your game working should be sent
out to your email address as soon as the transaction is completed. For Credit/debit cards this should only take a few minutes. Paypal is also quick unless you are using Paypal's E-Checks which can take up to 5 days to clear. Wire/EFT/BACS payments usually take 2-5 working days to clear.
.Occasionally emails can
be delayed by server problems enroute, stopped by SPAM filters
or full email boxes, or a customer may make a mistake when typing
in their email address. If you do not receive an email from
us within 30 minutes of the transaction being completed, something may have gone wrong.
Please contact us, stating the name and
email address used to buy the game.
Our 30 day money back guarantee.
you are unsatisfied with any of our products, or unhappy with
the service you have received, we will refund your money. Simply
email us explaining why you were dissatisfied, and if you bought
the game on CD, return it to us via the address on the envelope label. Note: this offer only applies to orders placed
though the moonpod.com website. If you have purchased Starscape
though a third party distributor you will need to contact them
or take it back to the shop where you bought it.
If you have any other questions please do not hesitate to contact us we are always on hand to help.
Our service promise.
aim to get back to you within one working day. Currently we
are averaging one hour during GMT work time (we are a UK based
company), and under 12 hours at all other times including weekends.